We welcome comments and suggestions from our patients and these can be submitted via the suggestion box in the waiting room or in writing to the practice manager.
We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the pracice and members of the surgery staff.
We would ask that if you have a complaint about our service we encourage you to report this to the practice manager. The practice always investigates and responds to complaints.
The partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff. The legal definition is:
“any intentionally false communication, either written or spoken, that harms a persons reputation, decreases the respect, regard or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person.”
Ethicial Social Networking
The GMC’s guidance. Doctor’s use of social medical states that social media sites should never be used to discuss individial patients or their care. If a GP or other medical professional is contacted by a patient through their private profile for medical advice the patient will be asked to direct their query through the surgery.