Social Media Policy

We welcome comments and suggestions from our patients and these can be submitted via the suggestion box in the waiting room or in writing to the practice manager. 

We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the pracice and members of the surgery staff.

We would ask that if you have a complaint about our service we encourage you to report this to the practice manager.  The practice always investigates and responds to complaints.

The partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff.  The legal definition is:

“any intentionally false communication, either written or spoken, that harms a persons reputation, decreases the respect, regard or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person.”

Ethicial Social Networking

The GMC’s guidance.  Doctor’s use of social medical states that social media sites should never be used to discuss individial patients or their care.  If a GP or other medical professional is contacted by a patient through their private profile for medical advice the patient will be asked to direct their query through the surgery.